These are the terms that govern your use of Silver Crest Trust Bank products and services. Please read them carefully.
Last updated: 10 June 2026 | Version 3.1 | Effective immediately for new customers. Existing customers notified 30 days in advance of changes.
Silver Crest Trust Bank plc is a company registered in England and Wales. We are authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the PRA. Our Financial Services Register number is 204557. Our registered office is Europe.
To open a personal account with Silver Crest Trust Bank, you must be:
We are required by law to verify your identity and address before opening an account. This involves checking your details against records held by credit reference agencies and government databases. This is a "soft search" and will not affect your credit score.
We reserve the right to decline an application without providing a reason, in accordance with our legal obligations.
You agree to: keep your login credentials confidential; notify us immediately if you suspect unauthorised access to your account; ensure all information you provide is accurate and up to date; and use your account only for lawful purposes in accordance with all applicable laws and regulations.
We provide electronic statements via the app and web portal. You can request a paper statement at any time, though a charge may apply (see our Fees & Charges schedule). You are responsible for reviewing your statements and notifying us of any errors within 13 months of the transaction date.
You may close your account at any time by contacting us. We may close or suspend your account on 2 months' notice, or immediately where we have reasonable grounds to believe your account is being used fraudulently or in breach of these terms. Early closure of a fixed-rate account before maturity is not permitted unless stated in the specific product terms.
When you authorise a payment, you confirm you have sufficient funds and that the payment is legitimate. We may decline any payment we reasonably believe to be fraudulent, unauthorised, or in breach of applicable law.
If you believe a transaction on your account is unauthorised, notify us immediately and no later than 13 months from the transaction date. We will investigate and, where applicable, refund the disputed amount within 10 business days. We may recover the amount if our investigation concludes the transaction was authorised.
Interest rates on variable-rate products may change at any time. We will give you at least 14 days' advance notice of a decrease to your savings rate or an increase to a borrowing rate (unless the change is the result of a Bank of England Base Rate change, in which case the change takes effect immediately).
All fees and charges are set out in our Fees & Charges Schedule, available in the app and on our website. We will give you 30 days' notice of any new fees or increases to existing fees.
Savings products are subject to their individual product terms, which form part of these terms and conditions. In particular:
Mortgage and loan products are subject to separate product-specific terms, your personalised offer letter, and the Key Facts Illustration (KFI) or European Standardised Information Sheet (ESIS) provided at application. Key provisions include:
Eligible deposits held with Silver Crest Trust Bank are protected by the Financial Services Compensation Scheme (FSCS) up to £85,000 per eligible person, per banking group. Joint accounts are protected up to £170,000. Temporary high balances (e.g., from property sales or life events) may receive protection up to £1,000,000 for 6 months.
For more information, visit fscs.org.uk or ask us for a copy of the FSCS information sheet.
If you are unhappy with any aspect of our service, please contact us first. Most complaints are resolved within 3 business days. Where this is not possible, we will send you a written acknowledgement within 5 business days and a final response within 8 weeks.
If you remain dissatisfied, you may refer your complaint to the Financial Ombudsman Service (FOS) free of charge: financial-ombudsman.org.uk or call 0800 023 4567.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you reside in Scotland or Northern Ireland, in which case local law applies.
We may update these terms from time to time. For changes that are to your disadvantage, we will give you 30 days' written notice. You may close your account before the changes take effect without penalty if you do not agree. Continued use of your account after the notice period constitutes acceptance of the updated terms.
